A restaurant online ordering system allows your business to sell online. Since their introduction and growth in popularity over the past few years, customer preferences have changed. An online ordering system is something that can help your restaurant in many ways and can keep customers happy. They allow you to receive food orders from your online customers and to expand your customer base. Doing this can lead to more sales and more profit.
According to a recent survey by the National Restaurant Association, more than half of all restaurant sales today are take-away. With more than 60% of the UK preferring to shop online it’s now a great idea to consider having your own system.
Why do you need online ordering system?
The reason you need an online ordering system is to improve your services and offers. In a few clicks, you can set up your restaurant online and start receiving orders. Here are some of the top reasons to use restaurant online ordering systems:
It makes the ordering process easier
Traditionally with a takeaway, people call to place orders or go to a restaurant for collection and then wait for the food to be prepared or wait for the delivery. But with online ordering, it’s now easier for restaurants to have an online presence and improve the process.
On the business’ side, a restaurant’s online ordering system can make the daily running of a restaurant more efficient. Customers can take their time to browse the menu, not taking any staff resource.
Efficient order management
A restaurant’s online ordering system improves the customer-restaurant relationship by providing an end-to-end customer relationship management system. The customer has all the information needed, sometimes with next to no direct engagement with anyone at a restaurant. This is also true for the restaurant, as it will have information on new orders, cancelled orders, sales details, and much more.
It helps keep track of expenses in real-time
This is a great reason to get a restaurant online ordering system as it provides detailed financial information. Some systems even give you the ability to track the cost of preparing an order.
Hassle free marketing
Certain online order systems allow you to join a directory that customers can browse, giving you visibility. By improving your brand’s online presence, you could increase your sales with new customers. Just be aware that these type of systems tend to take quite a large commission from the sale.
It makes mobile ordering convenient
With a restaurant online ordering system, customers can order anytime and anywhere using their phones, tablets, or other portable devices. By using the system, the customer can place an order without having to make a phone call. In a world where smartphones are more popular than ever, making it easy to order from your restaurant could help you increase sales and customer satisfaction.
Helps you reach a new audience
If your system offers a directory marketing service, you can reach thousands of people. All you need is a well-integrated online ordering system and you’re good to go!
You can increase the online visibility of your restaurant by using an online ordering system. It makes your menu available online within an SEO friendly platform that already has traffic visiting the website or app. Not only does this help you attract new customers, but it also gives you more online visibility.
The online ordering option has presented restaurant owners with an exciting opportunity to expand their business. By adopting this system, they not only can increase their profitability but also serve their clients better.
In summary, online ordering systems have proven to be an inexpensive and effective marketing solution that can also help you serve your customers better and faster.